The following right of withdrawal applies only to consumers, means for individuals who order the product without intending to exercise any commercial or independent professional activity.
The following right is not valid in the following cases:
- For delivery of goods which are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to the nature of a return;
- By the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer.
You can cancel your contract within 14 days without giving any reasons in text form (e.g. letter, e-mail) or - if the goods expire before the deadline - by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law, as well as our duties according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or the thing.
The revocation must be sent to:
japebi Contor GmbH
Consequences of cancellations
Completed transactions are to be mutually refunded in case of a valid cancellation. If necessary, benefits (such as interest) are to be handed out. Should you be unable to refund or hand out already completed transactions or should the goods be faulty, we insist on compensation according to the original value of the goods. This compensation only comes into effect, if you handle the goods in a way which goes beyond the normal checking of their function. This includes testing or trying them out as you would do in a shop.
Claimed goods of appropriate size are to be sent as parcel at our risk. Shipping costs must be paid by you as long as the delivered goods correspond to the ordered goods and goods value does not exceed 40 € or, in case of a higher value, if you have not paid the complete price or an instalment for the delivery yet. Otherwise the return is cost-free. If the goods cannot be sent as a parcel, we will collect them at your address. The obligation to reimburse payments must be fulfilled within 30 days. For you, the stipulated period begins when you post either your declaration of cancellation or the goods. For us, it begins when we receive them.
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